AAFDA behaves in accordance with the 8 principles of data protection as described by the Information Commissioner’s Office.
What information do we collect about you?
We automatically collect information about you when you contact us by phone, email or by letter simply because you will usually want us to meet you, so we’ll need your name and address or an address of a preferred meeting location. You may then disclose information about the circumstances leading up to you contacting us.
We will also hold information about you if another organisation that has helped you refers you to us.
How will we use the information about you?
We collect information about you to make decisions about the support we provide to you and to manage the matters that you wish us to help on. We use information about you for statistical analysis of our services.
We will treat all the personal information we hold about you as private and confidential. We will not reveal any details about you to anyone not connected with AAFDA unless:
- you ask us to reveal the information, or if we have your permission to do so, or
- there is a legal reason to do so, or
- there is a duty to other people to reveal the information.
We do not engage in direct marketing for our services. We do not share your information with anyone for marketing purposes.
For how long do we keep this information?
We will keep information about you and your case only for as long as we are working with you or if we think that you may re-engage with us in the future.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information please contact your support worker in person, email us or write to:
The Data Protection Officer
PO Box 3636